After closing our US Series B financing round we are looking to further scale. We have gone from 7 employees to 50, and right now we are looking to grow the team more at this very exciting time. With this employment opportunity, you have the chance to join the team early and become a crucial part of our success.
Are you ready to inspire a huge community of health lovers to live a healthier and happier life?
Provide product knowledge and recommendations to prospective shoppers
Act as subject matter experts on customer policy, procedures, and terms of service
Answer/action daily service tickets or requests via phone, email, chat and social media
Assist customers with the management of orders, accounts, subscriptions, loyalty programs and promotions
Monitor and manage third party alerts, disputes, buyer messages, customer reviews and comments
Process customer return requests and packages, refunds and price adjustments
Process orders potentially deemed high risk or fraudulent
Other CX duties as assigned
Your Super is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.